All our sites come standard with a care plan to suite the business needs. 

We always prefer to transfer your domain name and hosting to our premier Australian provider, Conetix (based in Brisbane).
Keeping your assets all together makes sense.

If you have another premium Australian host, we can work with you to integrate. 
If you have overseas host or lower grade hosting, we can still help but certain updates and speed may be limited.
Note** additional set up fees may be required

Yes, you can upgrade anytime
You can downgrade from Premium to Essential anytime if you pay monthly or at the end of the 12 months if you pay annually

Absolutely, if you have 2+ sites we offer a 10% discount on both. 
if you have 5+ sites we offer a 20% discount on all sites

Basic Content updates (Essential plan)
Includes Text changes like phone numbers addresses or replacement text areas.

Full Content updates (Premium & Ecommerce plans)
Includes any text changes, any image swapping (all text and optimised images must be supplied)
* Conditions
   Maximum of 30 min per month not rolled over
   Excludes Ecommerce products
   Accounts must be up to date 

We are happy to help with either:
* Std Hourly Rate $120 per hour
* 4 Hour block $100 per hour
* 12 hour block $90 per hour  
* Ecommerce Products -20 product pack $299 / 50 product pack $499

All other work and additional plugins or functionality will be quoted 

All websites are backed up locally on our hosting partners sever data centre in Brisbane Australia. 
Premium & Ecommerce Care plans are also Backed up to the cloud in 2 locations

We do everything within our control to ensure you are safe and secure. Unfortunately like any software Hackers can find ways around even the best security.
 What happens if your hacked 
 We will restore your website from the latest backup and get you back up and running. 

We do regular updates to Core, Theme, and plugins Whilst we test all major updates from time to time this can break a site. We will restore from a previous backup if the functionally is damaged we offer 2 hours of development work to fix the issues.  

If you break something: We will do up to one restore per month at no charge. Any further work required will be charged at our standard rate of $120 per hour.

We will always do our best to resolve any issues promptly and efficiently as possible.

How Support Works 
Depending on your plan will depend on how urgently we will prioritise responding to your concerns. Not Because we don’t love all our customers equally! Simply our ecommerce site selling products not being online in the middle of late night shopping period vs an accounts office that is closed at night can dramatically affect the business revenue if the site is down. Support lead times will be  completed only when in our control factors outside of our control will be rectified and attended to by any third party providing those services

Our Premium and Ecommerce clients can enjoy a 15% discount off our standard hourly rate for any additional work we do on their sites. 
*Excludes Third Party providers services. 

Basic Content Updates Include:

Changes to Phone Numbers, Addresses, Staff Names, Removal of information Swapping of text supplied by you. 

Full Content Updates Include:

Changes to Phone Numbers, Addresses , Staff Names, Removal of information Swapping of text supplied by you. Image Changes supplied by you any other changes up to 30min per month not rolled over. *Excluded ecommerce products. 

We now include a Premium Paid AntiSpam service by Cleantalk limited.

This is a powerful tool to stop Bots spamming you with junk mail via your website contact or other enquiry forms.

*** Please note***

This is not foolproof as what seems like a genuine enquiry from an actual person may still come through your website contact forms.

Also this is only supporting your website traffic via forms and other spam via your general email is out of our control and should be contained via your subscriptions or email hosting provider.
If we look after your email we can help you with this. 

All Ecommerce Plans include a Premium Paid SSL certificate From Rapid SSL (or others).

• 1 domain secured
• Powerful 256 bit encryption
• 99.9% browser recognition
• Automated online validation
• Free ‘Secured by RapidSSL’ site seal
• $10,000 warranty

With a premium SSL security your customers can easily identify your site as secure by the “Secured by RapidSSL” site seal.