Relax knowing your
website is always working for you.
We know that as a business owner you’re constantly on the go. Having to find the time to update and maintain your website is the last thing you need to worry about.
Not sure why a care plan is important?
Being offline gives your competitors an advantage?
Make sure this doesn't happen to you:
Has this happened to You?
Don't worry we can help. Will guide you through every step of the way and get you back online in the right way.
A Digital Guides Care Plan will protect your business digital asset.
Ensure your website is performing at its best.
Perfect for small sites and
businesses with 1-3 employees
Perfect for Online shops and
Small to Medium businesses
Includes basic changes or additions to your website
(not rolled over) Excludes Ecommerce products.
Perfect for businesses committed
to continuous improvement.
Customer Feedback - Add $19 p/m
Discounted Partner Integrations
Care Plan Basics Include:
Coffs Harbour Podiatry – Website hacked due to bad hosting…
Thankfully Digital Guides helped, and we were back online fast. Our website is now hosted and protected with a Digital Guides care plan.
Get Protected Now?
Want to ensure you protect one of your most important business assets?
All our sites come standard with a care plan to suite the business needs.
We always prefer to transfer your domain name and hosting to our premier Australian provider, Conetix (based in Brisbane).
Keeping your assets all together makes sense.
If you have another premium Australian host, we can work with you to integrate.
If you have overseas host or lower grade hosting, we can still help but certain updates and speed may be limited.
Note** additional set up fees may be required
Yes, you can upgrade anytime
You can downgrade from Premium to Essential anytime if you pay monthly or at the end of the 12 months if you pay annually
Absolutely, if you have 2+ sites we offer a 10% discount on both.
if you have 5+ sites we offer a 20% discount on all sites
Basic Content updates (Essential plan)
Includes Text changes like phone numbers addresses or replacement text areas.
Full Content updates (Premium & Ecommerce plans)
Includes any text changes, any image swapping (all text and optimised images must be supplied)
Maximum of 30 min per month not rolled over
Excludes Ecommerce products
Accounts must be up to date
We are happy to help with either:
* Std Hourly Rate $120 per hour
* 4 Hour block $100 per hour
* 12 hour block $90 per hour
* Ecommerce Products -20 product pack $299 / 50 product pack $499
All other work and additional plugins or functionality will be quoted
All websites are backed up locally on our hosting partners sever data centre in Brisbane Australia.
Premium & Ecommerce Care plans are also Backed up to the cloud in 2 locations
We do everything within our control to ensure you are safe and secure. Unfortunately like any software Hackers can find ways around even the best security.
What happens if your hacked
We will restore your website from the latest backup and get you back up and running.
We do regular updates to Core, Theme, and plugins Whilst we test all major updates from time to time this can break a site. We will restore from a previous backup if the functionally is damaged we offer 2 hours of development work to fix the issues.
If you break something: We will do up to one restore per month at no charge. Any further work required will be charged at our standard rate of $120 per hour.
We will always do our best to resolve any issues promptly and efficiently as possible.
How Support Works
Depending on your plan will depend on how urgently we will prioritise responding to your concerns. Not Because we don’t love all our customers equally! Simply our ecommerce site selling products not being online in the middle of late night shopping period vs an accounts office that is closed at night can dramatically affect the business revenue if the site is down. Support lead times will be completed only when in our control factors outside of our control will be rectified and attended to by any third party providing those services
Our Premium and Ecommerce clients can enjoy a 15% discount off our standard hourly rate for any additional work we do on their sites.
*Excludes Third Party providers services.
Basic Content Updates Include:
Changes to Phone Numbers, Addresses, Staff Names, Removal of information Swapping of text supplied by you.
Full Content Updates Include:
Changes to Phone Numbers, Addresses , Staff Names, Removal of information Swapping of text supplied by you. Image Changes supplied by you any other changes up to 30min per month not rolled over. *Excluded ecommerce products.
We now include a Premium Paid AntiSpam service by Cleantalk limited.
This is a powerful tool to stop Bots spamming you with junk mail via your website contact or other enquiry forms.
*** Please note***
This is not foolproof as what seems like a genuine enquiry from an actual person may still come through your website contact forms.
Also this is only supporting your website traffic via forms and other spam via your general email is out of our control and should be contained via your subscriptions or email hosting provider.
If we look after your email we can help you with this.
All Ecommerce Plans include a Premium Paid SSL certificate From Rapid SSL (or others).
- 1 domain secured
- Powerful 256 bit encryption
- 99.9% browser recognition
- Automated online validation
- Free ‘Secured by RapidSSL’ site seal
- $10,000 warranty
With a premium SSL security your customers can easily identify your site as secure by the “Secured by RapidSSL” site seal.